Lightning In The Box
Ich bin leider auch reingefallen und wurde betrogen von LightIn The Box! Man bezahlt teure Express Gebühren und wartet dann 2 Monate bis vielleicht etwas. Gaaanz vorsichtig bei Light/ Mini in the Box!!! Hab bei nem China Händler etwas bestellt und kurze Zeit später hat man mein Konto leer geräumt. Over 3, Popular Chinese Brands w/ Affordable Prices.
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I was very worried since my wedding is in March. I placed an order for the same dress by mistake. I cancelled the order soon after that.
However, instead of helping me to cancel the order, the company told me the package is ready to ship and will be shipped in March.
Excuse me??? You told me it is out of order… Plus it will be too late. I told them to cancel the order and refund my money. They rejected.
We tried to find other suppliers, but the new suppliers can not meet our quality requirements or greatly increased product price, we had to cancel the order for these two products.
It indeed took some time to realize the order can not be prepared on time. The second order might not the same as the first one, we might find other suppliers to produce the dress or the dress was changed.
If the order was been shipped, we can not cancel the order at once, but you can contact us after you received the package.
Did you contact with us when you received the package? I order a formal gown from light on the box every year for Madi gras ball.
I love them, never had a problem with the merchandise. Had to wait about 30 days before order arrived. Thank you for sharing your real shopping experience, we are sorry for the long waiting time, in that time, the Covid is affecting all global transportations and speed of customs clearance procedure.
Lots of flights has been cancelled or cut down. But now the shipping time is back to normal,you can receive your order faster than before.
Welcome shopping with us. If you have any questions, please contact us again. Different shipping methods cost difference shipping fee, the expedited shipping way indeed expensive, but it can deliver to you faster.
If there was a delay for the pacakge, please contact with us, we will claim to the logistic company. We have zero tolerance for quality problems, we will take all responsibilities, and claim to our suppliers,ask them to improve product quality, and may even change suppliers.
They charged me twice and shortened one item. We can not charged you twice without your permission, could you please check the first one was charged successfully or not or please confirmed with your bank.
Please note that the date of receipt of the package corresponds to a processing time added to a delivery time. The processing time will be shown when you put the product in the cart, The delivery time depends on the shipping way you chosen and the destination of the order.
You can track the order by login the account. If you still not received the order, please tell me the order number or the name you placed the order, i will help you to find it.
I agree that this company deserves zero stars. It is a scam company. Notice there is no customer service email or phone number.
I have tried numerous times check on an order which they debited the funds from my account. We are terribly sorry to hear that.
We've already created a ticket to follow up your case. Ticket Please login to your account and reply to that ticket and we will do our best to solve this innocent misunderstanding.
I ordered on three separate occasions form LighTintheBox and can highly recommend their efficiencey in delivering my orders.
The quality of all the items I have purchased have been very good and the shipping times have been excellent.
Thank you for the great service! Comment Thank you Share Helpful 1. I paid for express delivery only to be told a week later that it's delayed.
Just told to wait then I receive an email saying that I have to track it. That's your job! I purchase a product, paid 35 dollars for rush shipment since this was a present.
It's been 2 weeks and still have not received my order. I have reported them with my credit card company. Do not give money to this people, rather donate it to a charity!
Please make sure to read reviews of the scam that this company is. It's my pleasure to help you. May you please provide me with your order number and describe the problem?
I'll be happy to check your case and solve it to you satisfaction. I am looking forward to hear from you. Thank very much for reaching out. I inquired a month later and was told to check with the post office.
Since it was coming from China of course I have waited another month and nothing. They sent me an email asking if I had gotten my package and when I replied No they said "Dear customer You can go to the logistics official website for your package's status.
If you can not find it online, you can go to the local post office, and check the parcel status. Comment Thank you Share Helpful 7.
Dear Gary L. We are sorry to hear that you didn't receive your order yet. Please kindly note that the worldwide spread of Coronavirus affects all international transportations.
Lots of flights has been cancelled or cut down. The packages might be delayed. Will you send us your order number so that we can check?
Get notified about new answers to your questions. Typical questions asked: How long does shipping take? What is the return policy?
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About the business. See reviews as you browse with our Chrome extension 3. Add Extension. Have a question about LightInTheBox? Trauma and survival.
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However, the goods have arrived, albeit over 2 weeks later than projected. And it was what order kids t-shirts. I had raised concern about the late arrival and customer service was non-existent.
So cant give 5 stars but better than feared. After orde2 cycle jackets end of October no news for a couple of weeks.
I send an email for update 2 days later get a refund for one jacket which is out of stock. Still waiting for 2nd jacket asked for full refund still nothing.
The advice dont buy from this company will ask Amazon to give me a refund as it is associated with them they promote this company and should be responsible.
I wholly suspect I have been duped, having read reviews after making my purchase. Item hasn't arrived and item tracking shows it as China so not expecting it to arrive now.
Have requested a refund but think I may just chalk this one up to experience and forget about it. I was worried about ordering a wet suit online. I received my order today and a pair of pants were missing from the set so I'm docking one star.
I have already contacted customer service about it. Overall, I have been quite pleased with the service and how fast my orders have arrived but I'll have to wait to see how this is resolved and how quickly before making a final decision.
This website is a total scam. I ordered two tops. One is casual, another is a blouse for work. I have received two poor quality garments made from polyester and without brand tags.
The pattern on a blouse is different dots are much bigger compare to the image on website and the background is darker. Complained to their Customer service which is terrible.
I was getting a standard reply to my detailed complaint simply suggesting I pay for the refund postage also stating the brand tags must be on and offering rewards instead of refund.
None of my questions were answered, I sent a complaint to a supervisor as suggested in their email because all my tickets were closed without resolving my issues.
I think their policy is not to give money back under any circumstances. The supervisor sent me a similar to customer service standard email and disappeared.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused.
I will follow up this case and resolve the problem, in order to meet your satisfaction. Thank you for your cooperation.
Happy customer. Very glad I found you. Bought 6 items for Christmas gifts and will buy more. I can't wait, I sound like my 7yr old granddaughter saying- I love to shop!!!
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